AI Agents in Your Business: The Synergy Between People and LLMs
Discover how AI agents powered by Large Language Models can transform customer service while maintaining the human touch.
Read MoreDuxly Team
Choosing between Lightspeed and Shopify is one of the most consequential decisions a retailer can make. Both are excellent platforms — but their true cost goes far beyond the headline subscription price. Hidden fees, app subscriptions, payment processing rates, and the long-term cost of ownership can make a €49/month plan feel very different two years down the line.
This guide breaks down the complete picture: what you pay upfront, what creeps up on you, and what the real total cost looks like for businesses of different sizes.
Both platforms use a SaaS model with tiered monthly pricing. Annual billing typically saves you around 10–25%.
| Package | Price/month (monthly) | User accounts | Key features |
|---|---|---|---|
| Essential | €49 | 1 account | Domestic sales, email support |
| Advanced | €89 | 3 accounts | International sales, phone + email support |
| Professional | €189 | 10 accounts | Advanced reporting, priority support |
Lightspeed is positioned more as a retail-first platform with strong inventory management and POS capabilities built in. The pricing reflects that: you get more out of the box for physical retail, but online-only stores may find the entry price harder to justify.
| Package | Price/month (monthly) | Staff accounts | Inventory locations |
|---|---|---|---|
| Basic | €21 | 1 account | 10 locations |
| Shopify | €59 | 5 accounts | 10 locations |
| Advanced | €289 | 15 accounts | 10 locations |
| Plus | €2,300 | Unlimited | 200 locations |
Shopify’s entry price is significantly lower, which makes it attractive for new or small online-first stores. But the lower base price often comes with a longer list of paid add-ons before you get to parity with Lightspeed’s feature set.
This is where the two platforms diverge most dramatically — and where many merchants get caught off guard.
Lightspeed integrates with external PSPs like Mollie, Adyen, and Stripe without charging additional transaction fees. This is a meaningful advantage: you choose the payment provider with the best rates for your business, without penalty.
Typical card processing rates via Lightspeed Payments: 1.6–2.4% per transaction depending on card type and volume.
Shopify charges a platform transaction fee on top of payment processing — unless you use Shopify Payments.
| Package | With Shopify Payments (card rate) | External PSP surcharge |
|---|---|---|
| Basic | ~1.5% + €0.29 | 2% extra per transaction |
| Shopify | ~1.3% + €0.29 | 1% extra per transaction |
| Advanced | ~1.1% + €0.29 | 0.6% extra per transaction |
| Plus | Negotiable | 0.2% extra per transaction |
What this means in practice: A Basic plan merchant processing €20,000/month through Mollie pays an additional €400/month in Shopify surcharges — €4,800/year on top of the subscription. At that volume, upgrading to the Shopify plan to cut the surcharge to 1% saves money. Many merchants don’t realise this until they’ve already lost months of margin.
If you’re based in the Netherlands or Belgium and prefer local PSPs (Mollie, MultiSafepay), this surcharge structure is an important factor in your total cost.
The subscription price is the starting point, not the finish line.
Shopify has one of the largest app ecosystems in e-commerce — over 8,000 apps. The flexibility is a strength, but it comes at a cost. To match what most mid-sized retailers need, a typical Shopify setup might require:
That can easily add €100–€500/month in app costs to your base subscription.
Lightspeed includes more out of the box for retail — inventory management, purchase orders, supplier management, and basic loyalty features are native. However, the app marketplace is smaller, and for advanced marketing automation or multi-channel selling, you’ll still need integrations.
Shopify premium themes: €150–€350 one-time, or free themes with limited customisation. Lightspeed themes are typically included or available at similar price points.
Custom theme development — if you want a truly branded experience — runs €3,000–€15,000+ depending on complexity, for either platform.
Shopify uses Liquid (its own templating language) with a large global developer ecosystem. Hourly rates: €60–€150/hour in Western Europe. Lightspeed development is more specialised, with fewer agencies offering deep expertise, which can push rates higher: €80–€175/hour.
If you sell both online and in a physical store, POS costs are a real factor.
Lightspeed was built as a POS-first platform. POS is deeply integrated, and the hardware ecosystem (card readers, receipt printers, barcode scanners) works seamlessly. Lightspeed POS hardware kits start at around €500–€1,000 per station.
Shopify POS is available in two tiers:
For a retailer with two physical locations, Shopify POS Pro adds €178/month (€2,136/year) to the bill. Add card reader hardware at €49–€399 per terminal.
Lightspeed’s POS advantage is its depth of inventory management across locations — particularly valuable for retailers with complex stock.
| Cost item | Lightspeed Essential | Shopify Basic |
|---|---|---|
| Subscription | €49/month | €21/month |
| Payment fees (Mollie, no surcharge vs 2% surcharge) | €0 extra | €100/month |
| Essential apps | €30/month | €80/month |
| Total/month | €79 | €201 |
| Total/year | €948 | €2,412 |
At low volume, Shopify’s 2% external PSP surcharge is punishing. If the merchant uses Shopify Payments, the Basic plan becomes more competitive — but European merchants often cannot or prefer not to.
| Cost item | Lightspeed Advanced | Shopify (mid) |
|---|---|---|
| Subscription | €89/month | €59/month |
| Payment fees (2% vs 1% surcharge on €50k) | €0 extra | €500/month |
| POS (1 location) | Included | €89/month |
| Apps (loyalty, B2B, email) | €80/month | €200/month |
| Total/month | €169 | €848 |
| Total/year | €2,028 | €10,176 |
At medium scale with external payments and a physical store, the gap becomes stark.
At this scale, Shopify Plus (€2,300/month) eliminates most surcharges and offers dedicated support. Lightspeed Professional (€189/month) remains leaner. Enterprise merchants often require custom integrations (ERP, WMS, PIM) — and this is where agency integration costs become relevant, typically €10,000–€50,000 for a full implementation project.
Switching platforms is not free. Typical migration costs include:
Total migration budget: €8,000–€35,000 depending on complexity. This cost should be factored into any platform switch decision — the savings on monthly fees may take 12–24 months to recover the upfront migration investment.
Here’s how the numbers stack up for a medium-sized omnichannel retailer (€50,000/month GMV, external PSP, 1 POS location):
| Lightspeed | Shopify | |
|---|---|---|
| Year 1 (incl. setup) | €12,000–€18,000 | €20,000–€30,000 |
| Year 2 | €2,000–€4,000 | €8,000–€12,000 |
| Year 3 | €2,000–€4,000 | €8,000–€12,000 |
| 3-Year Total | €16,000–€26,000 | €36,000–€54,000 |
These are illustrative ranges. Your actual numbers depend on payment provider, app stack, and development needs. But the pattern is consistent: Lightspeed’s higher subscription base is offset by lower transaction overhead, while Shopify’s low entry cost can escalate quickly once you add apps, surcharges, and POS.
Neither platform is universally cheaper. The right choice depends on your business model:
At Duxly, we specialise in e-commerce integrations for both Lightspeed and Shopify. We’ve helped merchants across Europe model their true cost of ownership before committing to a platform — and we’ve built the integrations that make both platforms work seamlessly with ERP, WMS, and logistics systems.
Want to know what your actual costs would look like? Contact us for a no-obligation conversation. We’ll walk through your specific setup, your payment stack, and your integration requirements — and give you a clear picture before you sign anything.
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